Craics9t Print & Embroidery
At Craics9t Print & Embroidery, we take pride in producing high-quality printed and embroidered products. We want every customer to be happy with their order.
This policy explains how cancellations, returns, replacements and refunds are handled.
1. Personalised and Custom-Made Products
Many of our products are made specifically to our customers’ requirements, including:
- Printed and embroidered clothing
- Personalised workwear, schoolwear and teamwear
- Business cards, flyers and leaflets
- Posters, banners and signage
- Custom invitations, stickers and other printed products
Products made to your specifications or clearly personalised are generally exempt from the standard 14-day change-of-mind cancellation right.
Once production has begun, we normally cannot accept cancellations or returns simply because you have changed your mind, ordered the wrong size or supplied incorrect details.
This does not affect your statutory rights if an item is faulty, damaged or not as described.
2. Artwork Approval and Customer-Supplied Information
Customers are responsible for checking all information supplied for printing, including spelling, names, dates, sizes, colours and artwork.
Where an artwork proof is provided, please check it carefully before approving production.
We cannot normally offer a free reprint or refund for errors contained in artwork or information supplied or approved by the customer, unless the error was caused by us or the product does not meet your statutory rights.
Colours may vary slightly between screens and printed products because of differences in materials, printing processes and screen settings.
3. Faulty, Damaged or Incorrect Products
If your order arrives damaged, faulty or different from what you ordered, please contact us as soon as possible.
Where possible, include:
- Your order number
- A description of the problem
- Clear photographs showing the issue
We will investigate and arrange an appropriate remedy, which may include a replacement, repair or refund in accordance with your statutory rights.
Under the Consumer Rights Act 2015, consumers generally have a 30-day right to reject goods that do not conform to the contract, with further rights available after that period.
4. Returns of Non-Personalised Products
For standard products that have not been personalised or made to your specifications, consumers purchasing online generally have the right to cancel within 14 days of receiving their goods.
After notifying us of cancellation, you normally have a further 14 days to return the goods.
Products must be handled with reasonable care. Any reduction in value caused by handling beyond what is necessary to inspect the goods may be deducted from the refund where permitted by law.
This cancellation right does not generally apply to goods made to your specifications or clearly personalised.
5. Cancellations
If you need to cancel an order, please contact us as soon as possible.
For personalised or made-to-order products, we will confirm whether production has started and whether cancellation is possible.
Any refund or cancellation charge will be assessed in accordance with your statutory rights and the work already carried out.
6. Refunds
Where a refund is due, we will normally issue it to the original payment method.
For qualifying cancellations of standard online purchases, refunds will be processed within the applicable legal timescales, including any standard delivery charges that must be refunded by law.
For faulty goods, we will provide the remedy required by consumer law.
7. Return Delivery Costs
For change-of-mind returns of eligible standard products, customers may be responsible for return postage where this has been communicated before purchase.
Where goods are faulty or do not conform to the contract, we will cover reasonable return costs where required by law.
Please contact us before returning any items so we can provide appropriate instructions.
8. Business Orders
Orders placed by businesses may be subject to different cancellation and return arrangements from consumer purchases.
Any agreed terms will not exclude rights or remedies that cannot lawfully be excluded.
9. Contact Us
For questions about cancellations, refunds, returns or faulty products, please contact:
Craics9t Print & Embroidery
Unit 7/8 Diamond Park
Pennyburn Industrial Estate
Derry/Londonderry
BT48 0LU
Email: info@craics9t.com
Telephone: 028 7137 7839
Please include your order number when contacting us.
Your statutory rights are not affected by this policy.